TERMS & CONDITIONS
VANTA SG – Elite Detailing
Operated by GEB SOLUTION LLC
Website: vanta-sg.com
Effective Date: 12/18/2025
Last Updated: 09/08/2026
These Terms & Conditions (“Terms”) govern all services provided by VANTA SG – Elite Detailing, operated by GEB SOLUTION LLC (“VANTA SG,” “we,” “us,” or “our”).
By booking, scheduling, electronically accepting, or receiving services, the client (“Client,” “you,” or “your”) acknowledges that they have read, understood, and agreed to these Terms.
These policies exist to protect both the Client and VANTA SG – Elite Detailing and to clearly establish service expectations, responsibilities, policies, and limitations.
1. BOOKING, DEPOSITS, CANCELLATIONS & RESCHEDULING
• A non-refundable booking deposit may be required to secure an appointment.
• Deposits are credited toward the final service total.
• A minimum of 24 hours’ notice is required to cancel or reschedule an appointment without forfeiting the deposit.
• A deposit may be transferred one time to a rescheduled appointment when at least 24 hours’ notice is provided.
• Cancellations or rescheduling requests made with less than 24 hours’ notice may result in forfeiture of the booking deposit.
• Failure to appear, failure to provide access to the vehicle, or failure to be available for a scheduled appointment may be considered a no-show and may result in forfeiture of the booking deposit.
• Repeated cancellations or rescheduling may result in forfeiture of the deposit and/or a requirement for full prepayment before future appointments are accepted.
• VANTA SG – Elite Detailing reserves the right to adjust, delay, or reschedule appointments due to weather, equipment issues, staff availability, emergencies, unsafe working conditions, or other circumstances that may reasonably affect our ability to perform the service.
• If VANTA SG – Elite Detailing initiates a reschedule, any applicable deposit will remain credited toward the rescheduled appointment and will not be forfeited as a result of the company-initiated change.
2. VEHICLE READINESS, ACCESS & DELAYS
Clients are responsible for ensuring that the vehicle is:
• Accessible at the scheduled appointment time.
• Free of excessive personal belongings.
• Available for the entire anticipated service period.
• Ready for service upon our arrival or at the scheduled service time.
• Accompanied by any keys, access devices, or instructions reasonably necessary for us to perform the scheduled service.
If our team is required to wait more than 10 minutes because the vehicle is inaccessible, not ready, blocked, unavailable, or otherwise unable to be serviced, an additional $25+ time-loss fee may apply depending on the length and circumstances of the delay.
Significant delays may result in the appointment being shortened, adjusted, or rescheduled if completing the full service would interfere with other scheduled appointments.
If access cannot be provided within a reasonable timeframe, VANTA SG – Elite Detailing reserves the right to leave the location, consider the appointment a no-show, and/or forfeit the applicable booking deposit.
3. AUTHORIZATION TO ACCESS & MOVE VEHICLE
By booking and authorizing service, the Client authorizes VANTA SG – Elite Detailing and its authorized personnel to reasonably:
• Enter the vehicle.
• Possess and use the vehicle keys during service.
• Start the vehicle when necessary.
• Operate vehicle controls reasonably necessary for the service.
• Reposition or move the vehicle when reasonably necessary to perform, inspect, photograph, or complete the scheduled service.
This authorization is limited to reasonable actions associated with performing the scheduled automotive appearance services.
4. PERSONAL PROPERTY, CHILD SEATS & ACCESSIBLE AREAS
• Clients are responsible for removing all personal items, valuables, cash, electronics, documents, medications, firearms, sensitive materials, and other important property before service.
• VANTA SG – Elite Detailing does not move, organize, inventory, or assume responsibility for personal belongings left inside the vehicle.
• Compartments containing personal property, including glove boxes, center consoles, storage compartments, cargo areas, or other enclosed areas, may not be cleaned unless they have been emptied beforehand.
• Areas that cannot reasonably be accessed because of personal belongings or other obstructions may be excluded from the service and will not be considered an incomplete service.
• Car seats and booster seats must be removed prior to service if the Client wants the area underneath them cleaned.
• For safety and liability reasons, VANTA SG – Elite Detailing does not uninstall, install, or reinstall child car seats or booster seats.
5. VEHICLE CONDITION, ESTIMATES & ADDITIONAL CHARGES
All pricing is based on factors including:
• Vehicle size.
• Vehicle type.
• Vehicle condition.
• Selected services.
• Information disclosed before the appointment.
Clients are responsible for disclosing excessive or unusual conditions before service, including:
• Heavy pet hair.
• Excessive sand.
• Heavy staining.
• Severe odors.
• Excessive soil or contamination.
• Unusual vehicle conditions that may materially affect the required labor or service.
Vehicles may be inspected and re-quoted before or during service if the actual condition materially differs from the information provided during booking.
Additional charges may apply for conditions requiring additional time, labor, products, or specialty procedures, including:
• Pet hair removal.
• Excessive sand removal.
• Heavy staining.
• Odor treatment.
• Excessive soil or contamination.
• Other conditions outside the normal scope of the selected service.
Material additional charges will be communicated to the Client and require Client approval before the additional paid work is performed.
If the Client declines the additional work, VANTA SG – Elite Detailing may continue with the originally scheduled service where reasonably possible; however, conditions requiring declined additional services may remain untreated.
All estimates are good-faith approximations based on the information available at the time they are provided and may change based on the vehicle’s actual condition.
6. HAZARDOUS & BIOLOGICAL MATERIALS
VANTA SG – Elite Detailing does not provide hazardous-material, biohazard, mold-remediation, or biological-contamination remediation services.
We reserve the right to refuse or immediately discontinue service if we discover conditions including, but not limited to:
• Mold or significant mildew contamination.
• Blood.
• Feces.
• Vomit.
• Urine or other bodily fluids presenting a biological hazard.
• Needles, syringes, or other sharps.
• Hazardous chemicals.
• Unknown potentially hazardous substances.
• Significant biological contamination.
• Any condition our personnel reasonably determine may create a health or safety risk.
If hazardous or biological conditions were not disclosed before the appointment and are discovered after work has begun, VANTA SG – Elite Detailing may stop service immediately.
The Client remains responsible for payment for work reasonably performed up to the point service is discontinued and for any other applicable charges agreed to under these Terms.
VANTA SG – Elite Detailing may recommend that the Client contact an appropriately qualified remediation or specialty service provider.
7. SERVICE LIMITATIONS & EXPECTATIONS
The Client acknowledges that detailing improves and maintains vehicle appearance but cannot reverse every form of wear, deterioration, contamination, or damage.
• Complete removal of stains, odors, pet hair, sand, embedded contamination, or other conditions is not guaranteed.
• Some stains, odors, discoloration, defects, or damage may be permanent.
• Certain odors may require specialty treatment and may require referral to an appropriate specialist.
• Headliners and other delicate materials are cleaned conservatively. Aggressive cleaning will not be performed when our technicians reasonably determine that it may damage the material.
• Interior components that are heavily worn, aged, damaged, deteriorated, improperly repaired, or chemically compromised may react unpredictably to cleaning.
• Existing deterioration may become more noticeable once dirt, oils, stains, dressings, or contamination are removed.
• Brake dust, etched paint, tree sap damage, bird-dropping etching, mineral deposits, hard-water spotting, chemical damage, oxidation, and other environmental damage may be irreversible.
• Exterior trim restoration is not guaranteed to permanently restore damaged, oxidized, faded, or deteriorated trim. Replacement may ultimately be required.
• Waxes, sealants, ceramic coatings, dressings, and other protective products require appropriate maintenance and environmental care to perform as intended.
8. PAINT CORRECTION & CERAMIC COATING LIMITATIONS
When paint correction or ceramic coating services are selected, the Client acknowledges that:
• Paint correction is intended to reduce the appearance of eligible paint defects and does not guarantee 100% defect removal.
• Some scratches, etching, oxidation, water spots, chips, or other defects may be too deep or unsafe to completely remove.
• VANTA SG – Elite Detailing may intentionally leave certain defects when additional correction could compromise the clear coat, paint system, or integrity of the surface.
• Ceramic coatings do not repair scratches, rock chips, oxidation, clear-coat failure, or other existing damage.
• Ceramic coatings do not make a vehicle scratch-proof, rock-chip-proof, water-spot-proof, chemical-proof, or maintenance-free.
• Coating durability depends on environmental exposure, vehicle usage, washing methods, maintenance, and aftercare.
• Automatic car washes, harsh chemicals, improper washing, neglect, environmental contamination, accidents, misuse, or third-party detailing may degrade, damage, or remove protective coatings.
• Environmental contaminants including bird droppings, bug residue, tree sap, hard water, mineral deposits, and industrial fallout may damage coated surfaces if allowed to remain on the vehicle.
Any stated coating lifespan represents an estimated or manufacturer-rated durability period and does not guarantee that the coating will perform for that exact period under every condition.
9. AFTERMARKET, MODIFIED, REPAIRED & FRAGILE COMPONENTS
Clients are responsible for informing VANTA SG – Elite Detailing of known aftermarket, modified, repaired, repainted, wrapped, loose, damaged, deteriorated, or unusually delicate components before service.
These may include:
• Vinyl wraps.
• Paint protection film (PPF).
• Repainted or repaired panels.
• Aftermarket badges or emblems.
• Decals or graphics.
• Aftermarket spoilers or body components.
• Carbon-fiber accessories.
• Custom wheels.
• Aftermarket electronics.
• Custom interior components.
• Loose or previously damaged trim.
• Previously repaired surfaces or components.
VANTA SG – Elite Detailing will use reasonable care when servicing these areas but cannot guarantee the performance, durability, adhesion, or condition of aftermarket, previously repaired, improperly installed, aged, deteriorated, or compromised materials.
10. ON-SITE SERVICE RULES & CLIENT SAFETY
Clients, children, pets, guests, and other bystanders must remain outside the active work area and follow reasonable safety instructions provided by VANTA SG – Elite Detailing personnel.
The work area may contain:
• Electrical equipment.
• Pressure-washing equipment.
• Hoses and cords.
• Wet or slippery surfaces.
• Chemicals and cleaning products.
• Machinery and detailing equipment.
VANTA SG – Elite Detailing is not responsible for injuries or damages resulting from a Client’s or third party’s failure to follow reasonable safety instructions or unauthorized entry into the active work area, to the fullest extent permitted by law.
We reserve the right to temporarily pause or discontinue service if the work environment becomes unsafe.
11. PAYMENT TERMS
Full payment is due upon completion of service, unless another payment arrangement has been agreed to in writing beforehand.
• Payment must be made on the day services are completed.
• Deposits and approved additional charges will be reflected in the final service total as applicable.
• Failure to pay may void applicable promotional discounts or discretionary service guarantees where permitted by law.
• Unpaid balances may be referred for collection and may be subject to reasonable collection costs, legal fees, interest, or other lawful remedies to the extent permitted by applicable Florida law and any applicable agreement.
Any rights VANTA SG – Elite Detailing may have concerning unpaid services, possession, liens, collection, or other remedies will be exercised only to the extent permitted by applicable Florida law.
12. SERVICE GUARANTEE & QUALITY CONCERNS
Our goal is to provide the services agreed upon and give Clients a reasonable opportunity to raise legitimate service-quality concerns.
If there is clear evidence that an agreed service was not properly performed:
• VANTA SG – Elite Detailing may inspect, correct, redo, partially refund, or otherwise reasonably address the affected portion of the service, depending on the circumstances.
• Service-quality concerns should be identified during the post-service inspection whenever reasonably possible.
• Concerns discovered after departure must be reported within 24 hours of service completion.
• The Client must provide VANTA SG – Elite Detailing a reasonable opportunity to inspect and evaluate the concern.
• When appropriate, VANTA SG – Elite Detailing must be provided a reasonable opportunity to correct the affected work before a refund or alternative remedy is considered.
• No refund, reimbursement, or complimentary redo is automatically guaranteed solely because a concern has been reported.
• Unauthorized third-party work performed after our service may limit or eliminate our ability to inspect, verify, correct, or provide a remedy for the reported issue.
• Only services explicitly ordered, approved, and included in the applicable appointment, estimate, work order, or invoice are covered under this service guarantee.
The service guarantee does not apply to permanent damage, pre-existing conditions, normal wear, conditions disclosed as limitations before service, or results that were never included within the agreed scope of work.
13. MEDIA & VEHICLE PHOTOGRAPHY AUTHORIZATION
By accepting these Terms, the Client authorizes VANTA SG – Elite Detailing to photograph and/or record the vehicle before, during, and after service for purposes including:
• Service documentation.
• Quality control.
• Portfolio use.
• Training.
• Marketing.
• Advertising.
• Website content.
• Social media.
VANTA SG – Elite Detailing will not intentionally publish the Client’s name, image, likeness, personal information, address, or other personally identifying information without separate authorization.
Reasonable efforts will be made to avoid or obscure personally identifying information, including personal documents or other private information visible inside the vehicle.
This authorization applies to photographs and recordings of the vehicle and detailing work and does not constitute authorization to commercially use the Client’s personal image, likeness, testimonial, or identity.
14. LIABILITY & PRE-EXISTING CONDITIONS
To the fullest extent permitted by applicable law:
• VANTA SG – Elite Detailing is not responsible for pre-existing damage, defects, deterioration, wear, or previously compromised materials.
• VANTA SG – Elite Detailing is not responsible for mechanical, electrical, electronic, or operational problems unrelated to the detailing services performed.
• Cleaning or detailing may reveal pre-existing defects, stains, fading, deterioration, loose components, damaged materials, failing adhesives, or other conditions that were previously concealed by dirt or contamination.
• VANTA SG – Elite Detailing is not responsible for loss or damage caused by events beyond its reasonable control, including certain theft, fire, accidents, severe weather, environmental conditions, or other unforeseeable events, except where liability cannot lawfully be excluded.
• Consequential, incidental, or indirect damages are disclaimed to the fullest extent permitted by applicable law.
Nothing in these Terms is intended to waive or limit any right or liability that cannot legally be waived or limited under applicable law.
15. SERVICE-QUALITY CONCERNS, BILLING DISPUTES & GOVERNING LAW
A service-quality concern must be reported in accordance with Section 12, including the applicable 24-hour reporting period.
A billing, invoice, or other contractual dispute should be submitted in writing within three (3) days of the invoice date so VANTA SG – Elite Detailing has an opportunity to review and address the matter promptly.
The 3-day billing-dispute period is separate from the 24-hour service-quality reporting period.
These Terms and the services provided by VANTA SG – Elite Detailing are governed by applicable Florida law.
Clients may be responsible for reasonable collection costs or legal fees relating to unpaid balances only to the extent permitted by applicable law and any enforceable agreement.
16. CHANGES, CORRECTIONS & UPDATED TERMS
VANTA SG – Elite Detailing reserves the right to:
• Correct typographical errors.
• Correct pricing errors.
• Correct service descriptions.
• Correct omissions or inaccurate information.
• Modify or update these Terms as business practices, services, or legal requirements change.
Updated Terms will apply prospectively according to the effective or last-updated date associated with the applicable version.
Changes to these Terms will not retroactively alter the terms governing a completed transaction unless otherwise agreed or permitted by law.
17. RELATIONSHIP TO SERVICE AUTHORIZATION, WAIVER, ESTIMATES & INVOICES
These Terms may be used together with other documents or electronic records associated with the Client’s appointment, including:
• Service Authorization & Liability Waiver.
• Appointment details.
• Selected service descriptions.
• Estimates or quotes.
• Approved additional services.
• Work orders.
• Invoices.
• Ceramic coating or specialty-service documentation, where applicable.
These documents collectively establish the scope, authorization, pricing, policies, limitations, and other conditions applicable to the service.
If a specific written service agreement or approved estimate contains terms that directly address a particular service or transaction, those specific terms may supplement these general Terms.
18. ACCEPTANCE OF TERMS
By booking, electronically accepting, authorizing, or receiving services from GEB SOLUTION LLC DBA VANTA SG – Elite Detailing, the Client acknowledges that:
• The Client has had the opportunity to review these Terms.
• The Client understands and agrees to the applicable policies and service limitations.
• The Client authorizes VANTA SG – Elite Detailing to perform the services associated with the scheduled appointment.
• Detailing results depend on the vehicle’s existing condition and the specific services purchased.
• Acceptance of the vehicle following service does not eliminate the Client’s ability to report an eligible service-quality concern within the 24-hour period established in these Terms.
Electronic acceptance or signature associated with the appointment constitutes the Client’s acknowledgment and acceptance of these Terms.
CONTACT INFORMATION
VANTA SG – Elite Detailing
Operated by GEB SOLUTION LLC
Website: vanta-sg.com
Email: office@vanta-sg.com
Phone: 863-457-2355